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View all FAQsHow long will my order take to ship?
Our jewelry is handmade to order in Los Angeles, so most pieces take 2–3 weeks to ship. Need it by a certain date? Choose the expedited shipping option at checkout and leave a note for our team.
What is your return policy?
Custom jewelry is made to your specifications and is a final sale. For non-custom purchases, you have 14 days from delivery to request a return — email customerservice@mayabrenner.com to get started. You're responsible for return shipping, and we recommend shipping insured.
Can I have a piece repaired?
Yes — we're happy to repair jewelry purchased through our site. If the issue is due to our manufacturing, we'll waive the fee for up to 3 months from receipt; after that, a fee may apply depending on the repair. All repairs must be approved by our team first — submit a repair request to get started.
What materials do you use?
Our signature pieces are solid 14k gold, hand-assembled in our Los Angeles studio. Select styles are offered in gold vermeil or sterling silver. As with all 14k gold, our alloys may include trace nickel; our rose gold gets its warm tone from copper. Please contact our customer service if you have a metal sensitivity, and we will be happy to point you toward the right pieces.
Do you offer gift wrapping?
Every order ships in our signature Maya Brenner branded box. We're happy to include a gift note on request, and we also offer keepsake greeting cards for purchase.
How do I choose which necklace length to buy?
Our best-selling length is 16”, but we recommend measuring a necklace you already love before ordering, since fit varies from person to person. Check out our sizing guide for more guidance.